AI in the portfolio: NewDay customer service solution | CVC

NewDay, a leading financial services company and CVC portfolio company, has introduced an AI-powered support solution to transform customer service operations. Supporting 2.5 million calls annually, the technology saves an average of 30 seconds per call—the equivalent of 10 full-time employees’ capacity—while also managing an additional 600,000 calls.

By delivering instant support to customer service agents, the system accelerates new joiner onboarding, enhances service quality, and ensures customers benefit from faster, more efficient experiences.