Service Management software provider TOPdesk (“the Company”) has agreed a partnership with CVC Capital Partners (“CVC”). CVC Growth Funds will invest1 approximately 200 million euros to acquire a significant minority stake in the Company and collaborate with co-founder and CEO Wolter Smit and CFO Rob Haaring to expedite the Company’s growth and further its development. This investment marks a pivotal moment in TOPdesk’s history, as it represents the first instance of external capital infusion for the Company, which has remained under the majority ownership of its founders.

The Delft-based software developer has been delivering Service Management software for nearly thirty years, assisting over 5,000 organizations worldwide in creating a consistent and excellent service delivery. TOPdesk operates in fourteen offices across eleven countries, boasting a workforce of over 1,000 employees.

In preparation for the next phase of growth, TOPdesk sought a strategic partner to enhance value for customers, employees, the organization, and its products. TOPdesk faced the fortunate challenge of choosing from a multitude of potential investors during the search process. After a comprehensive and rigorous evaluation, CVC emerged as the preferred partner, demonstrating genuine commitment, the ability to contribute knowledge and experience, and a firm emphasis on achieving CSR goals. Additionally, CVC recognized the strength of TOPdesk's core values and culture.

Wolter Smit expressed, "It was gratifying to see the significant interest from numerous companies in our software business. Our stable growth, unique market position, and consistently satisfied customers make us an appealing partner. I am delighted that we ultimately reached an agreement with CVC because they consistently demonstrated passion for our Company, our core values, and growth opportunities. This exciting step feels immensely right, and I am proud to embark on the next chapter of TOPdesk with them."

Sebastian Künne, Senior Managing Director at CVC, added, "The passion that Wolter and his team have to deliver new capabilities to their customers has made the business the success it is today. Testament to their hard work is the excellent reputation TOPdesk has and the loyalty it enjoys from satisfied customers that put their trust in them to support their IT and enterprise service workflows. We're thrilled to support Wolter in bringing this market leader to many more customers and new geographies around the world."


We're thrilled to support Wolter in bringing this market leader to many more customers and new geographies around the world.

Sebastian Künne Senior Managing Director at CVC

TOPdesk is advised by Jefferies GmbH (financial advisor) and 9Corporate B.V. (legal advisor). CVC is advised by William Blair (financial advisor) and Freshfields Bruckhaus Deringer LLP (legal advisor).

1 Closing subject to relevant regulatory clearances and employee representative bodies’ advice.